Privacy Policy

Personal Data Collection

Comments on Posts When visitors leave comments on Hive Botanical Teas, we collect the data displayed in the comments form, along with the visitor’s browser information and IP address for spam detection and prevention purposes.

Email addresses may be processed through the Gravatar service to verify if comment authors use this service. This process requires your email address to be encrypted as an anonymized string (hash). The Gravatar privacy policy is available for review on their website. Once comments are approved, Gravatar profile pictures will be visible to all visitors viewing your comment.

Media Files If you upload images to Hive Botanical Teas, please ensure they don’t contain embedded location data (EXIF GPS). Any website visitor can download and extract location information from media files posted on our site.

Contact Forms and Cookies When you leave a comment on Hive Botanical Teas, you may opt to save your name, email, and website information using cookies. This facilitates future browsing by eliminating the need to re-enter your information when posting additional comments. These cookies remain active for one year.

If you have an account and log in, a temporary cookie will be created to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When logged in, Hive Botanical Teas sets up several cookies to save your display preferences and login information. Display option cookies last for one year, while login cookies remain for two days. If you select “Remember Me,” your login will persist for two weeks. Upon logging out, these cookies will be removed.

Publishing or editing an article generates an additional cookie containing the post ID of the edited article. This cookie contains no personal data and expires after one day.

Embedded Content Articles, videos, images, and other content from external websites may be displayed on Hive Botanical Teas. Such embedded content behaves identically to visiting the original site.

These external websites may employ their own cookies, collect user data, embed third-party tracking, and/or monitor your interactions with their content.

If you’re logged into a website that serves as the source of embedded content, your interaction with this content on Hive Botanical Teas may be tracked by the original site.

Analytics – Data Sharing and Retention Comments and associated metadata are retained indefinitely to automatically recognize and approve follow-up comments without subjecting them to moderation again.

For registered users, we store personal information provided during account creation. Account owners can view, edit, or delete their personal information at any time, with the exception of their username. Website administrators can also view and edit user information.

Personal Data Rights and Sharing Policy Registered users or comment authors can request an exported file containing all personal data we have about them, including information they’ve provided.

Users may also request deletion of personal data we hold, excluding information we’re required to retain for security, legal, or administrative purposes. To exercise either right, contact us using the details on our contact page.

Visitor comments may be checked through an automated spam detection service to prevent abuse.

Personal Contact Information We collect email addresses and/or phone numbers when orders are placed. This information is used to update customers about their orders and, where permitted, to share news and offers. This information will not be distributed or sold to third parties and is securely stored in our database.

Newsletter subscribers’ email addresses are used for future promotions, news, or offers related to Hive Botanical Teas. We commit to not spamming your inbox, and you may unsubscribe at any time via the link provided in our emails.

Personal Data Protection All visitor and customer data is stored in our secured and encrypted databases, protected by real-time security software managed by our web hosting company.

To ensure maximum protection of personal information, trained personnel monitor the server, website, plugins, and software. We vigilantly monitor both website and server activity.

Hive Botanical Teas features 256-bit SSL/TLS encryption. All information submitted by users or visitors, including data from contact forms or user registration, is encrypted in transit and can only be accessed by our platform.

Your data security is our highest priority. We take extensive precautions to safeguard sensitive information from unauthorized access or theft.

Data Breach Procedures Customer information (names, delivery addresses, emails, phone numbers) is stored in a database monitored and maintained by our security technician.

We employ protective software to secure our database against malicious attacks on potential vulnerabilities. For security purposes, our servers never store banking or credit card information. Financial information is transmitted directly to payment gateways, with our website having no access to such data.

For order processing, our employees can access customer accounts containing names, addresses, emails, or phone information to update contact/delivery details or reset passwords.

Employee activities related to user accounts are closely monitored to protect users’ personal information.

Third-Party Data Collection We may receive user information (location, IP address) from tracking and analytics software that use cookies to monitor browsing activity. We currently utilize Statcounter, a reputable web traffic analysis service.

Third-party user information is securely stored by Statcounter for analytics purposes. The service provides only IP addresses and their locations, used exclusively for analyzing browsing activity and web traffic trends associated with Hive Botanical Teas.

Decision Making and User Data To protect against malicious traffic, we use a firewall extension that tracks attacks and monitors user activity for signs of malicious content or code.

If the firewall detects unusual activity from a specific IP, users may be automatically blocked. As this process is automated, false-positive blacklisting may occasionally occur.